DollRush.com Terms & Conditions
Purpose and scope
Any webshop that is registered with the DollRush.com security label
program is required to comply with the DollRush.com security label
guidelines as well as applicable law.
DollRush.com ensures that the guidelines, as well as the intentions behind the brand, are adhered to by the certified webshops.
The assessment of whether a Dollrush.com branded webshop complies with applicable law is the responsibility of the relevant regulatory authorities, and
not covered by the e-mark. DollRush.com's obligation under applicable law is to ensure that the certified webshop, in connection with the certification process, receives instructions on how the webshop can be arranged in accordance
with applicable law, just as Dollrush.com undertakes to disseminate and continuously inform certified webshops about applicable
in the field of e-commerce.
Certification is not an expression of approval or recommendation of the product or services (services) provided by it trader provider, but only an assurance that the webshop in question complies with the DollRush.com security label program guidelines, and that the webshop in question is guided by applicable law in the field of e-commerce.
1. Clear information about the webshop
The trader must, in a clear and easily accessible way, state who is behind the webshop and provide information about relevant contact information. The information must contain registration number, legal name, organizational form, address, email address and possibly phone number.
In the case of distribution of goods or services, the webshop must clearly state who is responsible for which parts of
2. Easy access to the personal data policy
The trader must, in an easily accessible way, provide information about the webshop's handling of personal data.
Active acceptance of the personal data policy
Before entering into an agreement, the personal data policy must be actively accepted by the customer. It must be possible to read
the personal data policy where the acceptance is given.
3. Transparent purchasing flow
The trader must ensure that the content and scope of the agreement is clear to the customer prior to the completion of the purchase.
This includes, among other things, the conditions of purchase, the most important characteristics of the product/service, the total price of the product/service
including all costs as well as relevant information on any current obligations.
Further, it must traders do not make general reservations to the agreement. This information must be submitted electronically immediately after
the purchase on a durable medium.
It must be clear to the customer that a payment obligation is entered into in connection with the completion of a purchase, just as card payment must be made via an encrypted connection.
Prepayment by account transfer, check, debit card and the like may be offered to customers as a secondary payment option, and it must be clearly stated both in the business conditions and where the customer chooses the form of payment, that the payment option is not covered by the opposition scheme.
Active acceptance of terms of trade
Before entering into an agreement, all agreement terms must be presented to and actively accepted by the customer. It must be possible to read terms and conditions where the acceptance is given.
Sign up for newsletters and additional services, etc. must be actively undertaken by the customer
4. Clear information on delivery, cancellation and complaint
The trader must ensure that in connection with the purchase and immediately after the purchase there is clear information about the webshop's expected delivery time and shipping prices.
In addition, information must be provided about the customer's right of withdrawal, including
exceptions to the right of withdrawal, the cost of return, and the procedure for withdrawal and complaint.
This information must also be transmitted electronically on a durable medium, immediately after the purchase, just as it must be a part of the terms of the agreement, which must be actively approved before the purchase.
Standard cancellation form
The statutory standard cancellation form must be available on the webshop and must be sent to the customer together with the order confirmation or attached to the service upon delivery.
In the event of cancellation of the purchase or the customer's exercise of the right of withdrawal, the webshop must repay the customer's claims without unnecessary delay.
Handling of complaints/cancellations
In connection with a complaint/defect or question of impairment in connection with the utilization of the right of withdrawal, the trader must adequately and within a reasonable time examine the product in question.
In the event of a rejection of the complaint or when calculating an impairment, the trader shall, on sufficiently able to document the background of the assessment.
5. Quick answer to questions
The webshop must state how the trader can be contacted and for what period of time. The webshop is obliged to comply with the response times they indicate. The response time must not exceed five working days. If there is no telephone number for the webshop, it must be stated that it is not possible to contact the company by telephone.
6. Compliance with requirements of supervisory authorities
Decisions of the Consumer Complaints Board, as well as decisions from the private complaints boards approved by the right instances and Business Affairs, must be complied with, together with any injunctions or requirements from other relevant supervisory authorities, or by it traders are brought to the appropriate authority.
7. Ongoing inspection and guidance
The trader is subject to the control measures of the e-mark, which must ensure that the trader complies with the current guidelines. All Security-tagged webshops have access to legal guidance on applicable law via the tag's member service and legal materials. The trader is obliged to keep up to date with it legislation and practices that DollRush.com may make available and inform about.
8. Issuance of an injunction, suspension, and revocation of the Security Label Program
DollRush.com can make decisions in cases of whether a certified webshop has complied with DollRush.com guidelines, the intentions behind the e-mark as well as applicable law.
DollRush.com may take up a case on its own initiative or on the basis of
for example, ongoing inspections, samples and consumer complaints.
At the request of DollRush.com, the trader is obliged to provide information that is relevant to the assessment of whether the trader complies with the guidelines.
1. Instruct the trader to change behavior.
2. Suspend the trader's access to use the mark for up to six months.
3. Deprive the trader of access to use the mark.
DollRush.com assesses, based on the nature of the case, what sanction (injunction, suspension or revocation) should be imposed in application. In its assessment, DollRush.com emphasizes the nature of the infringement and the extent of the infringement counteracts the intentions behind DollRush.com and the extent to which the infringement affects consumers.
By an injunction, the trader is ordered, within a specified period, to change behavior, e.g. to adhere to the guidelines for the DollRush.com security label program. DollRush.com sends an injunction to the trader, and the trader then has three working days to present his views and to explain how the trader will in future correct the criticisms.
DollRush.com will then decide whether the trader complies with the order. Responds to it trader not on an order issued by the DollRush.com, the e-mark may choose to decide on suspension or
deprivation of the mark on the trader's webshop.
The trader can appeal to DollRush.com's appeal body against an issued order, see pkt. 8.4.
Conditions for issuing injunctions:
8.1.1 When a trader has violated the guidelines of the DollRush.com security program or the intentions behind the DollRush.com.
8.1.2 When a trader has not, within a specified time limit, rectified matters pointed out in connection with for example, ongoing inspections, sampling or a specific inquiry.
8.2. Suspension of the DollRush.com security label:
In the event of a suspension, the trader is required to remove the mark from the webshop for up to six months, depending on the nature of the infringement.
The trader is sent a suspension option with a deadline of three working days to submit objections
against the suspension.
On the basis of the objection, or the lack thereof, DollRush.com makes an assessment of whether
the suspension must be implemented.
The decision on the implementation of the suspension is sent to the trader. The
traders can appeal to DollRush.com's appeal body against a decision on suspension. See pkt. 8.4.
Conditions for suspension of DollRush.com security label program:
8.2.1 Failure to comply with orders issued by DollRush.com, or
8.2.2 litigation or public criticism (regarding e-commerce) from the e-commerce consumer law, or
8.2.3 gross or repeated violation of the guidelines of DollRush.com, or
8.2.4 the trader exhibits conduct that is incompatible with the intentions behind the security label.
During the suspension period, the trader is still a member of DollRush.com security program, but will not appear on the list of certified webshops on DollRush.com's website, just as the certificate must not appear on the company's webshop or otherwise
marketing materials. the guidelines of DollRush.com and the intentions behind DollRush.com must be complied with during the suspension period.
DollRush.com may in special cases decide on suspension without prior notice. In that case, it must traders at the same time as the suspension have the opportunity to object to the suspension within, a period specified by the mark, without this having a suspensive effect. the e-brand can on the basis of it traders' objection suspend the suspension, regardless of whether the suspension period has not ended.
When the suspension period ends, the trader is again entitled to use the mark, provided that the guidelines and the intentions behind DollRush.com are complied with during the suspension.
Suspended companies will be published on the brand's website along with a brief justification for the suspension, which will be visible for 12 months.
Exists the certificate on the trader's webshop or otherwise in the trader's marketing material after
start of the suspension period, this is considered unjustified use and can be sanctioned with daily fines of USD 150.
8.3 Deprivation of DollRush security label program:
In the event of a revocation of the mark, the trader is required to remove the DollRush security label from the doll webshop and other marketing materials.
The contractual relationship between DollRush.com and the trader terminates upon the withdrawal of the mark, as the agreement on, as well as the possibility of daily penalty sanction, cf. below, however, still exists.
The trader is sent a withdrawal option with a deadline of three working days to submit objections
against the deprivation. On the basis of the objection, or the lack thereof, the e-mark makes an assessment of whether the deprivation should
A decision on the implementation of deprivation must be sent to the trader. The trader can
appeal to DollRush.com's appeal body against a decision on deprivation. See pkt. 8.4.
Conditions for deprivation of DollRush.com security label:
8.3.1 Failure to comply with orders issued by DollRush.com, or
8.3.2 the certificate has been suspended and the trader has not significantly changed his behavior, or
8.3.3 non-compliance with decisions by the Consumer Complaints Board, or those by the Minister of Economic and Business Affairs approved private appeals boards, unless the trader brings the case before a court within the time limit for appeal, or
8.3.4 the trader violates the guidelines of DollRush.com during the suspension period, or
8.3.5 serious or repeated violation of the guidelines of DollRush.com, or
8.3.6 the trader exhibits a behavior that is incompatible with the intentions behind DollRush.com.
Is the mark on the trader's webshop or otherwise in the trader's marketing material after
the deprivation, this is considered unjustified use and can be sanctioned with daily fines of USD 150.
The trader is not entitled to receive the mark and the consequent termination of membership
repaid if necessary. paid dues for the period after deprivation of the mark.
In the event of revocation of the mark and associated membership, the trader can only apply after 12 months
Dollrush.com security label program membership and associated certification. In this connection, the trader must go through a new certification procedure on an equal footing with new applicants. In this assessment, emphasis will also be placed on whether it traders in the period from the time of deprivation until the time of application has changed the behavior that was the cause of
Companies that have been deprived of the Dollrush.com security label program will be published on Dollrush.com's website together with a map justification for the withdrawal, which will be visible for 12 months.
8.4. Appeals body
Decisions made pursuant to the above may be appealed by the trader to Dollrush.com's special appeal body.
Decisions can also be brought before the appellate body by a minority in
the board of Dollrush.com. The complaint must be sent by e-mail to email@example.com, no later than four weeks after the decision has been made.
Filing a complaint does not have a suspensive effect unless otherwise determined by
chairman of the appeal body.
The board of Dollrush.com determines the rules of procedure of the appeal body.
The appellate body is composed in such a way that consumer and business interests are equally represented. The chairman of the appeal body must meet the general conditions for
to be a judge.
DollRush.com membership terms
For an agreement on membership of DollRush.com's security label program certification scheme, DollRush.com applies the following conditions.
The conditions apply from the time of registration, and the trader agrees to the registration in complying with the terms and conditions stipulated in the agreement and from the time of certification to comply with the e-mark guidelines.
Entry into force and lock-in period §1
The membership takes effect when DollRush.com receives the trader's registration and runs for 12 months. Membership is automatically renewed for 12 months at a time and runs until terminated accordingly with what is stated in §7 on resignation and revocation.
A copy of the order confirmation can be requested by sending an email to: firstname.lastname@example.org.
Payment of membership §2
The payment of membership to DollRush.com can be made either as a monthly or annual payment.
Change of payment terms from monthly to annual, or vice versa, can only be done with 30 days notice to the transition of a new membership period, and with effect from the transition to a new membership period.
If a monthly payment is chosen, payment by debit card is assumed. Payment must be made with VISA or MasterCard and taken
no fee for payment.
If an annual payment is selected, payment by debit card can be selected. Payment must be made with VISA or MasterCard and taken no fee for payment.
The amount is withdrawn immediately. Alternatively, payment via bank can be selected for FIK payment.
Regular bank transfer is not possible.
In case of delay in payment (FIK transfer), net 14 days from the invoice date, interest is calculated according to the discount
plus 1.5% pr. commenced a month from the due date.
Monthly payment by card
By registering for a monthly payment, the trader accepts that the membership fee is automatically deducted periodically every month until the membership is terminated or membership of the e-brand ceases, regardless of the reason for this.
If the registered payment card expires or does so soon, or a change is required to the payment card that is attached to the agreement, the information for the new payment card can be added under "My Account" on the member portal.
The trader may at any time revoke his permission for the DollRush.com security label program to be withdrawn automatically the membership fee periodically.
If the trader has not terminated the agreement in time, cf. §7, or has not entered
valid card information in connection with the registration or when changing card information, Dollrush.com will recover the full balance of the membership fee with 14 days due.
Annual payment by card
When registering for an annual payment, the trader accepts that DollRush.com may deduct the membership fee with it the same and that the membership fee is automatically deducted once a year until the membership is terminated, or membership
at DollRush.com ceases, for whatever reason.
If the registered payment card expires or does so soon, or a change is required to the payment card that is attached to the agreement, the information for the new payment card can be added under "My Account" on the member portal.
The trader may at any time revoke his permission for the e-mark to be withdrawn automatically the membership fee periodically.
If the trader has not terminated the agreement in time, cf. §7, or has not entered valid card information, the e-label will instead recover the full balance of the membership fee with 14 days due.
Use of the DollRush.com's security label §3
DollRush.com, with an associated certificate showing that a webshop is certified in accordance with DollRush.com's guidelines, must the certification is only used on the webshop (URL) to which the registration relates. The trader is entitled to use the DollRush.com brand with the associated marketing package in its marketing of the webshop, cf. the DollRush.com manual for this.
If the label is present on a webshop before the certification process is finally completed, this is considered unjustified use and can be sanctioned with daily fines of USD 150.
If the mark is found on webshops (URLs) belonging to the trader other than the webshops (URLs) that are certified, this is considered unjustified use and can be sanctioned with daily fines of USD 150 per. webshop (URL).
Unauthorized use of the label can also be counteracted by a bailiff's injunction without security.
Obligations, rights, and responsibilities of the e-mark §4
DollRush.com undertakes to administer the certification scheme in accordance with the guidelines and with a starting point in applicable law, including ensuring that the guidelines are complied with by the traders who are certified.
the e-brand undertakes to carry out ongoing inspections of all certified webshops and is entitled to carry out random checks, without notice, at all certified webshops.
DollRush.com assumes no responsibility, either to the trader or to any third party, for whether the trader complies with the guidelines and/or applicable law.
Obligations of the trader §5
The trader has a duty to:
To comply with the terms and conditions set out in this agreement and to comply with them from the time of certification current guidelines for DollRush.com security label program.
Changes to the guidelines are made with reasonable notice.
To inform DollRush.com about changes at the trader and/or on his webshop that relate to the security label's guidelines.
To customize the webshop according to DollRush.com's instructions.
To allow DollRush.com to make test purchases, at no cost in connection with the certification process, as well
performs random checks and ongoing checks of the certified webshop (URL).
To remove DollRush.com security label temporarily from the webshop, if the changes pointed out by DollRush.com are not made, within the deadline indicated by DollRush.com.
DollRush.com is obliged to treat documents, technical information and other information that the trader may notify DollRush.com before or after the conclusion of the membership, confidentially.
DollRush.com takes all necessary measures to keep such information confidential as a result of affiliation with the e-label, just as the label imposes the above-mentioned confidentiality obligation on its employees.
termination and revocation §7
The trader is entitled to opt-out of the DollRush.com security label program by written notice to the e-mark on email@example.com with one month's notice to the end of a membership period. The termination is only valid at the submission to the above email and is only registered with Dollrush.com when the trader has received a written answer to this.
Termination does not entitle the trader to a refund of membership fees or parts of which, regardless of the time of termination.
The trader is not considered to have resigned if the trader closes, for whatever reason, or because it trader sells his webshop.
In the event of a material breach of the agreement, including non-compliance with DullRusg.com's guidelines after certification, the security label is entitled - without notice and with retention of the claim - to terminate the membership with the effect that
the trader is no longer a member of the DollRush security program, and the trader is immediately deprived of access to use the label, with the associated certificate page and marketing package.
Upon termination of membership - for whatever reason - the trader is obliged to bring any use of marked for termination.
Unauthorized use of the mark can be counteracted by a bailiff's injunction without security.
It has been agreed between DollRush.com and the trader that DollRush.com cannot incur liability as a result of acts, omissions, etc. made in connection with the decisions of DollRush.com taken pursuant to the conditions of membership, the guidelines, the buyer protection, or applicable law.
The trader does not have the right to transfer or sell his membership or associated certificate on his webshop
to third parties.
Choice of law and venue §10
Membership terms are subject to European and American law. Any dispute between the parties concerning this and which does not relate.
Decisions made by DollRush.com pursuant to the Guidelines or DollRush.com Buyer Protection shall be appealed to the appropriate court.
DollRush.com personal data policy for members
In order for an agreement to be entered into with us at DollRush.com, we need the following information:
URL on webshop
Number of employees
Legal name of the company
Company form (by personally owned company, name of owner)
ZIP code. and city
Billing email address
Year of establishment
Contact person's name
Contact's email address
Contact person's telephone number (direct or mobile)
We record and pass on the above data in order to provide the service associated with membership of the brand.
The information is registered with the DollRush.com fund and stored in ongoing customer relationships.
When the membership ceases and all outstanding payments have been settled, the information is stored for a further 5 years in accordance with the rules of the Accounting Act.
However, the information can be stored for up to 10 years for reasons of special legal requirements, for example in connection with the limitation period in debt collection cases.
We also collaborate with a number of other companies that store and process data. The company processes information solely on our behalf and may not use it for its own purposes.
What information do we pass on and why?
We only work with data processors in the EU or in countries that can provide your information with adequate protection. The data responsible for the DollRush.com security label program is the DollRush.com fund.
Individuals employed by the trader have the right to be informed which personal data is processed about the person in question.
If the information is considered to be inaccurate, you may have the right to have it corrected. In some cases, we have a duty to delete personal data if we are asked to do so. It can e.g. be if the data are no longer necessary in relation to the purpose for which we were to use them. If you believe that personal data is being processed in violation of the law, you can write to us at: firstname.lastname@example.org.